5 articles in this category
I checked into a boutique hotel in Portland last fall. The room was spotless, the bed was plush, and the Wi-Fi worked. But something gnawed at me. Cou...
Every general manager has walked through their lobby and felt it: the faulty kind of energy. Too quiet, and the space feels dead. Too loud, and guests...
You walk into the lobby. Marble floors, high ceilings, a fireplace that crackles just loud enough to mask the front desk keyboard. The concierge greet...
You check into a $450-a-night boutique hotel. The room looks great — reclaimed wood, artisan tiles, a rainfall shower. Then at 2 a.m. the HVAC compres...
A guest pays $450 a night for a quiet room. At 2 AM, the ice machine down the hall kicks in. By morning, that guest has already written a one-star rev...